Sydney, NSW — 24 March 2020 – At eftpos, our highest priority is the health and wellbeing of the communities we serve, including consumers, merchants, members, stakeholders and employees.

We understand the concerns and uncertainty around the current coronavirus (COVID-19) situation and we’re taking all necessary measures to keep our team safe and keep our business running smoothly to deliver efficient, secure and cost-effective payments for Australians during these difficult times.

We are closely monitoring coronavirus (COVID-19) and following the current guidance from the leading government and health authorities.

In effort to minimise the transmission of this contagious disease and maintain a healthy and stable team, we have implemented our remote working policy. Our office location in Clarence Street, Sydney will remain closed except for essential employees until further notice. However, our business is fully operational as we maintain running critical national payments infrastructure across Australia, and we are readily available.

We have invoked our Business Continuity Planning (BCP) and are focussed on ensuring our services operate normally. We maintain remote access capabilities and continuity plans for critical operations.

We have a robust framework in place to manage eventualities related to a number of scenarios, including pandemics. We are continuously reviewing our BCP and actions as needed to account for this rapidly evolving situation. We also remain in close contact with our members and key service providers and have received assurances that they have in place and have tested their pandemic BCP’s.

We will continue to monitor this evolving situation and will keep you informed of future updates. Our team will also maintain communication with our members and stakeholders regarding the status of routine activities through our regular communication channels.

As the situation evolves, we will update our communications and processes accordingly and as necessary.


Yours sincerely,

Stephen Benton



If you need additional information or specifics regarding how we are responding to the virus, please contact:

(a) For members – your relationship manager;

(b) For suppliers – your vendor manager;

(c) For media and other enquiries –

To stay up-to-date on new developments and advice on coronavirus (COVID-19), visit Australian Government Department of Health’s website, which is updated regularly:

About eftpos

eftpos is Australia’s own debit card system, accounting for around 2 billion CHQ and SAV transactions in 2018. For more information on eftpos, please visit: