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eftpos CEO and Managing Director
Stephen joined eftpos as CEO in May 2018 after five years serving on the eftpos Board as a non-executive Director. He is responsible for the leadership, development and management of the Company’s business activities in line with the Board-approved strategic plan.
Stephen has broad financial service experience. He has held leadership roles with small and large financial services organisations domestically and internationally, with a track record of delivering innovative customer solutions and business growth. Most recently, Stephen was Head of Consumer Finance and Payments or Westpac Group, responsible for credit cards, personal loans, overdrafts and payments for the Westpac Group of brands in Australia.
Chief Technology Officer
BMath (Hons) and GAICD
Paul was appointed in February 2013 to develop the eftpos Hub as the mission critical national infrastructure at the centre of the eftpos transformation. He is responsible for both internal and external technology platforms at eftpos including the Hub, Settlement Service and Tokenisation Service. Paul also provides leadership to the Project Delivery function and served as eftpos Acting CEO for nine months from September 2017.
Paul came to eftpos with extensive experience in Australian banking and consulting. During his 22 years at Westpac he held executive positions in electronic channels, contact centres and payments. He oversaw the rapid growth of internet banking and online sales and introduced technologies such as biometrics and speech recognition.
Chief Operations Officer
David joined eftpos in 2014 and leads for the Company’s 24/7 operations division, including management of the eftpos Hub (which processes an average of 5 million transactions a day) and the eTSP (eftpos token provider). His responsibilities include delivery of IT Services to eftpos and its Members, production support, testing, certification, scheme compliance and key supplier management.
David is experienced in IT Service Management, Infrastructure, Applications Support and Operations leadership. He has previously held senior positions at BPAY, FirstData and FIS. He also managed his own IT consultancy business, delivering service improvement in a variety of industries including healthcare, retail and education.
David is Prince2 Practitioner Certified, is a Certified ScrumMaster® and holds ITIL v3 Certifications.
Chief Commercial Officer
BSc (Hons), ACMA, GAICD
Mark joined eftpos in January 2014 and was appointed Chief Commercial Officer in May 2015. Mark is responsible for Member engagement, business development, new business opportunities, corporate affairs, communication and marketing. Mark came to eftpos with extensive experience in Australian financial services, including two years at Virgin Money and 20 years at American Express, where he held management positions in areas such as Consumer Lending, Small Business Services, Product Development and Business Development and Strategic Alliances.
General Counsel and Company Secretary
Robyn joined eftpos in 2011 and is an experienced banking and regulatory lawyer with more than 20 years of experience related to payments. Her range of experience includes advice about drafting and negotiation of agreements and creating structures and governance models relating to payment systems, alliances, M&A and new country expansionactivity. In the course of that work, she has developed payment system rules; processing and settlement agreements relating to direct debit, merchant acquiring, ATM, credit and debit card issuer services; and drafted and negotiated infrastructure and services procurement agreements.
Robyn has advised a broad range of organisations, including payment systems, financial institutions, payment processors and ATM deployers and service providers, both within Australia and globally, providing advice about legal developments and compliance with laws especially in the areas of banking, competition, privacy and corporate governance, as well as engaging directly with regulators about the interpretation of existing laws and the drafting of new laws in countries across the Asia Pacific region.