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eftpos CEO and Managing Director
Stephen joined eftpos as CEO in May 2018 after five years serving on the eftpos Board as a non-executive Director. He is responsible for the leadership, development and management of the Company’s business activities in line with the Board-approved strategic plan.
Stephen has broad financial service experience. He has held leadership roles with small and large financial services organisations domestically and internationally, with a track record of delivering innovative customer solutions and business growth. Most recently, Stephen was Head of Consumer Finance and Payments for Westpac Group, responsible for credit cards, personal loans, overdrafts and payments for the Westpac Group of brands in Australia.
Chief Financial Officer
Christy joined eftpos as Chief Financial Officer in November 2018 and leads the Finance and Administration teams striving to continuously improve financial governance, accountability and controls at eftpos. Christy’s focus is on strong financial planning and strategic advice to ensure eftpos has sufficient resources for investments that benefit members and their customers.
Christy brings over 20 years of experience and has held senior leadership appointments within Australia’s largest publishing companies. Christy played an important role in optimising business opportunities and efficiencies as well as overseeing acquisitions, demergers and transformation programs. She holds a Bachelor of Commerce degree and is a member of the Institute of Chartered Accountants.
Chief Transformation Officer
BMath (Hons) and GAICD
Paul joined eftpos in February 2013 to develop the eftpos Hub as mission critical national payments infrastructure and the enabler of innovation for eftpos. He also served as eftpos Acting CEO for nine months from September 2017. Paul is now responsible for overseeing the Company’s complex transformation program both internally and across the eftpos Membership, including digital payments, acceptance growth, partnerships and new opportunities to leverage the security and reliability of eftpos’ scalable processing infrastructure.
Paul came to eftpos with extensive experience in Australian banking and consulting. During his 22 years at Westpac he held executive positions in electronic channels, payments and technology and led a highly successful transformation of call centres. He also oversaw the rapid growth of internet banking and online sales and introduced technologies such as biometrics and speech recognition.
Chief Information Officer
David joined eftpos in 2014 and leads for the Company’s 24/7 Payments Technology and Operations Division, including management of the eftpos Hub (which processes an average of 5 million transactions a day) and the eTSP (eftpos token provider). His responsibilities include delivery of IT Services to eftpos and its Members, production support, testing, certification, scheme compliance and key supplier management.
David is experienced in IT Service Management, Infrastructure, Applications Support and Operations leadership. He has previously held senior positions at BPAY, FirstData and FIS. He also managed his own IT consultancy business, delivering service improvement in a variety of industries including healthcare, retail and education.
David is Prince2 Practitioner Certified, is a Certified ScrumMaster® and holds ITIL v3 Certifications.
Chief Product Officer
Myles joined eftpos in October 2018 as Chief Product and Strategy Officer, responsible for managing eftpos’ product development and management as the company moves into digital payments. Myles works closely with the CEO and the Board on eftpos strategy and is committed to delivering secure, reliable and innovative payment solutions to every Australian.
Before coming to eftpos, Myles held senior product management and strategy roles at the Commonwealth Bank of Australia, as well as several other financial services companies.
Chief Commercial Officer
BSc (Hons), ACMA, GAICD
Mark joined eftpos in January 2014 and was appointed Chief Commercial Officer in May 2015. Mark is responsible for Member engagement, business development, new business opportunities, corporate affairs, communication and marketing. Mark came to eftpos with extensive experience in Australian financial services, including two years at Virgin Money and 20 years at American Express, where he held management positions in areas such as Consumer Lending, Small Business Services, Product Development and Business Development and Strategic Alliances.
General Counsel and Company Secretary
Robyn joined eftpos in 2011 and is an experienced banking and regulatory lawyer with more than 20 years of experience related to payments. Her range of experience includes advice about drafting and negotiation of agreements and creating structures and governance models relating to payment systems, alliances, M&A and new country expansionactivity. In the course of that work, she has developed payment system rules; processing and settlement agreements relating to direct debit, merchant acquiring, ATM, credit and debit card issuer services; and drafted and negotiated infrastructure and services procurement agreements.
Robyn has advised a broad range of organisations, including payment systems, financial institutions, payment processors and ATM deployers and service providers, both within Australia and globally, providing advice about legal developments and compliance with laws especially in the areas of banking, competition, privacy and corporate governance, as well as engaging directly with regulators about the interpretation of existing laws and the drafting of new laws in countries across the Asia Pacific region.