Merchants

eftpos Tap & Pay™ capability is now available on millions of Australian cards. With eftpos Tap & Pay you get the advantage of simplicity and speed at the checkout, and greater security with EMV Chip cards.

Consumers can enjoy all of the existing benefits of eftpos, with these added advantages:

• For everyday purchases under $100 simply – eftpos Tap & Pay
• For everyday purchases over $100 simply – eftpos Tap & PIN

eftpos is working across the industry to enable eftpos payments on a range of mobile handsets, using various technology solutions.

eCommerce is a natural progression for eftpos, designed to provide choice, boost competition and drive efficiency in the Australian Payments System.

“eftpos is striving to create innovative and cost-effective solutions for Australians, while upholding the reputation, integrity, security, reliability and stability of the eftpos payments system.”

eftpos CEO Stephen Benton

eftpos believes that interchange fees should be set in a way that is transparent and reflects the interests of all stakeholders.  Accordingly, on 20 September 2010 it adopted the following interchange fee principles:

Principle 1 – Compliance with the Standard
The Company’s interchange fee regime will comply with the terms and spirit of the eftpos Interchange Fee Standard published by the RBA.

Principle 2 – Competitive Positioning and success of eftpos
The Company’s interchange fee regime will further the competitive position and success of eftpos and, in particular, it will:

1. promote usage, issuance and acceptance of eftpos;
2. take into consideration the competitive landscape to ensure eftpos is not placed at an economic disadvantage to other payment products; and
3. strive to achieve:
   1. net costs of acceptance that are below competitive products for all merchants;
   2. net costs of issuance that are below competitive products for all issuers; and
   3. an environment that encourages innovation, efficiency and investment in eftpos; and
4. review its interchange fee regime at regular intervals (at least annually) in light of relevant developments.

Principle 3 – Simplicity and Transparency
The Company’s interchange fee regime will be simple and transparent in terms of both process and output.

Principle 4 – Fairness
The Company’s interchange fee regime will be fair and balance the long term needs of the Company.

Principle 5 – Governance and Consultation

1. In developing its interchange fee regime the Company will consult with all Members in an open and transparent manner.
2. The success of eftpos as a whole will be the paramount consideration in the Company’s deliberations.

Interchange Fees are payable between the retailer (known as a self-Acquirer) or the retailers’ financial institution (known as the Acquirer) and the cardholder’s bank or financial institution (known as the Issuer).

These rates:
• Create a simple regime to underpin and strengthen eftpos’ competitiveness, and
• Support investment in key enhancements to eftpos products.

The rates support initiatives designed to:
• Increase eftpos functionality, and
• Enhance digital payments security.

Schedule of Interchange Rates

The following Multilateral Interchange rates are prescribed by eftpos pursuant to Clause 33 of the Scheme Rules from 1 July 2020.

Notes:

Capitalised terms used in the definitions are defined in the eftpos Scheme Rules if not listed below.

Interchange Fees are not payable for Refunds and Declines.

Electronic and Paper Fallback transactions attract an Interchange Fee at the applicable Purchase rate.

Digital transaction – A transaction performed using a Merchant website or mobile application, rather than a POS terminal.

Purchase transaction – Within the Differential Rate categories, Purchase transaction refers to all channels including Transfer transactions.

Cashout – has the meaning in the rules and for clarity is a transaction where the cardholder receives cash (Australian notes or coins) from a merchant, either as a standalone transaction, or combined with the purchase of goods or services.

For Members

eftpos has implemented a centralised disputes and chargeback workflow tool that facilitates the banks’ consistent and prompt resolution of a consumer’s dispute, as it relates to an eftpos transaction.

To support consumers’ ability to dispute an eftpos transaction, the following process guide “how to dispute an eftpos transaction” provides simple steps to follow, outlining who to contact, when and examples of reasons for disputing an eftpos transaction, including expected timeframes for resolution.

In all situations, the consumer has the ability to raise a disputed eftpos transaction with any eftpos Member.

For consumers