Delivering real business benefits.
Proud supporters of ARA, NRA, MGA, NORA, ACAPMA and AACS.
Merchants
Helping Australian merchants get paid.
Least cost routing
Least Cost Routing (LCR) enables you, the merchant, to choose the network that provides the best economic outcome on contactless transactions from dual network debit cards. With debit cards representing almost 70%* of all transactions in Australia, or around 6 billion* transactions a year and growing quickly, this can mean significant cost savings for your business…up to 40%# less on contactless debit card service fees.
When your customers tap their dual network debit cards, your acquirer can route eligible transactions through the cheapest cost network. There are around 33 million** contactless enabled dual network debit cards in the Australian market, featuring both eftpos and an international scheme (Visa or Mastercard).
Your acquiring bank can route eligible debit transactions through the network that provides the best economic outcome for your business.
The RBA’s Payments System Board said it “has long supported the issuance of dual-network debit cards and the provision of LCR functionality to merchants, recognising the benefits they may have for competition and efficiency in the payments system…The Board noted its expectation that banks would promote this functionality to all their merchant customers. Merchant awareness of LCR is an important factor affecting the degree of downward pressure on payment costs in the economy that can be realised from LCR.”^
Become one of the Australian businesses making real savings from lowering the cost of contactless debit card service fees.
Information about Least Cost Routing offers in market can be found here.
Further information about least cost routing can be found on the Reserve Bank of Australia website.
*Source: RBA Bulletin, March 2020
**Source: eftpos statistics correct as at 3 April 2020
#RBA Bulletin, March 2020. If your Acquirer passes through to you the benefit of eftpos’ package wholesale pricing.
^Source: RBA Payments System Board Annual Report, 2019
Find out more about Least Cost Routing in this short video.
Tap&Pay
eftpos Tap & Pay™ capability is now available on millions of Australian cards. With eftpos Tap & Pay you get the advantage of simplicity and speed at the checkout, and greater security with EMV Chip cards.
Consumers can enjoy all of the existing benefits of eftpos, with these added advantages:
- For everyday purchases under $100 simply – eftpos Tap & Pay
- For everyday purchases over $100 simply – eftpos Tap & PIN
eftpos on Mobile
eftpos is working across the industry to enable eftpos payments on a range of mobile handsets, using various technology solutions.
Accessing your money on Apple Pay.
With eftpos on Apple Pay, it’s easy to make fast, easy and secure payments or get cash out on the go. With eftpos also have the added convenience of real time balances, helping you stay on top of your spending.
eftpos is available on Apple Pay for cardholders from selected Banks and Financial Institutions including:
- Westpac
- ANZ
- Suncorp
- St. George, Bank of Melbourne and BankSA
- ME Bank
- Bendigo Bank
- Cuscal sponsored credit unions and banks:
- 86400 Ltd
- Australian Mutual Bank Limited
- Australian Unity Bank Limited
- AWA Alliance Bank
- Bank Australia Limited
- Bank of Sydney
- BDCU Alliance Bank
- Beyond Bank Australia
- Broken Hill Community Credit Union Limited
- Central Murray Credit Union Limited
- Central West Credit Union
- Circle Alliance Bank
- Circle Alliance Bank
- Community First Credit Union Limited
- Credit Union Australia Limited
- Credit Union SA Limited
- Defence Bank Limited
- Fire Service Credit Union Limited
- First Option Bank Ltd
- Geelong Bank – Proprietary Cards Only
- Goldfields Money Limited
- Goulburn Murray Credit Union Co-Op Limited
- Horizon Credit Union Limited
- Illawarra Credit Union Limited
- Laboratories Credit Union Limited
- Mystate Bank Limited
- Northern Inland Credit Union Limited
- Orange Credit Union Limited
- P&N Bank
- People’s Choice Credit Union Limited
- Police Bank Limited
- Police Credit Union Limited
- RACQ Bank
- Regional Australia Bank
- Service One Alliance Bank (including Nova Alliance Bank)
- South West Slopes Credit Union Limited
- Teachers Mutual Bank Limited
- The Mac
- Unity Bank Limited
- Warwick Credit Union
- WAW Credit Union Co-Operative Limited
- Woolworths Employees Credit Union Limited
Simply follow these steps to use your eligible debit card with Apple Pay.
- For iPhone, open your Wallet app and tap the plus sign. Follow the prompts.
- For Apple Watch, open the Apple Watch app on your iPhone. Select “Wallet & Apple Pay,” then “Add Credit or Debit Card.” Follow the prompts.
Apple Pay with eftpos is available on iPhone SE, iPhone 6 or later and Apple Watch. More information at https://support.apple.com/en-au/HT208531 and https://support.apple.com/en-au/HT204204
You use Apple Pay anywhere contactless payments are accepted, with your iPhone or Apple Watch. You will need to authenticate your purchase with Face ID, Touch ID or your device passcode. Make sure you do not share your passcode with anyone or let anyone register their face or fingerprint on your device, as that person will be able to make Apple Pay payments and you will be responsible for their use of your card.
For more information on how to use Apple Pay: https://support.apple.com/en-au/HT201239
Pay in store using Face ID on iPhone
- Double-click the side button, glance at your screen, then hold your iPhone near the contactless reader
- More information: https://support.apple.com/en-au/HT201239#stores
Pay in store using Touch ID on iPhone
- Hold your iPhone near the reader with your finger on Touch ID
- More information: https://support.apple.com/en-au/HT201239#stores
Pay with Apple Watch
- Double-click the side button and hold Apple Watch up to the contactless reader
- More information: https://support.apple.com/en-au/HT201239#stores
Apple Pay was designed with security and privacy in mind. When using eftpos on Apple Pay, the actual card numbers are not stored on the device or Apple servers. A unique Device Account Number is assigned, encrypted and stored in the Secure Element on your device.
iPhone: To change your default payment to eftpos on your iPhone, open the Wallet app, select your debit card, tap the three dot icon and select eftpos SAV or eftpos CHQ from the Payment Option section.
Apple watch: To update the payment network on your Apple Watch, double-click the side button, select your debit card, then firmly press the display and choose eftpos SAV or eftpos CHQ.
If you are unable to access the eftpos CHQ or SAV options on your dual network debit card in Apple Pay, you will need to remove your card from the Wallet app and add it again.
To update your Card on iPhone:
- First remove your card. Open Apple Wallet, tap your eftpos debit card, tap the three dot icon, then tap Remove Card.
- Then add your card again. Open Apple Wallet, select the + sign in the upper-right corner and select Add a Different Card at the bottom of the screen then follow the prompts
Once you have re-added your card, the eftpos network will be available and the eftpos CHQ or SAV options will be available.
If you are unable to access the eftpos CHQ or SAV options on your dual network debit card in Apple Pay, you will need to remove your card from the Wallet app and add it again.
To update your Card on Apple Watch:
- First remove your card. Open the Apple Watch app on your iPhone, go to the My Watch tab, tapWallet & Apple Pay, tap the card, then tap Remove this Card.
- Then add your card again. Open the Apple Watch app on your iPhone, go to the My Watch tab, tap Wallet & Apple Pay.
- Tap the yellow Add Cardoption below the list of Payment cards.
- Tap Continueand select Add a Different Card at the bottom of the screen, then follow the prompts to enable dual network functionality.
Once you have re-added your card, the eftpos network will be available and the eftpos CHQ or SAV options will be available.
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Please see eftpos’ Privacy Policy and privacy collection statement for details about how eftpos handle any of your personal information related to you adding your eftpos card to your Apple device or eftpos transactions.
Terms and conditions apply to the use of Apple Pay. Contact your Issuer for more information.
More than just a wallet.
The smart wallet which allows you to make payments by simply swiping up. It’s easy-to-use and always secure.
With eftpos you also have the added convenience of real time balances, helping you stay on top of your spending.
eftpos is currently available on Samsung Pay via Samsung phones for cardholders from Heritage Bank and will soon be available via the Galaxy Watch.
Simply follow these steps to use your eligible debit card with Samsung Pay.
- For Samsung Phone, launch the “Pay” application or download from the app store and follow the prompts.
- For Galaxy Watch, launch the Samsung Galaxy wearable app. Open Samsung Pay and follow the prompts.
Samsung Pay with eftpos is supported on a variety of devices. Visit www.samsung.com/au/apps/samsungpay/#compatibility for full list of eligible devices.
To access the eftpos CHQ or SAV option, open your Samsung Pay or Galaxy wearable app, select your card, then select eftpos.
If you are unable to access the eftpos CHQ or SAV options on your dual network debit card, you will need to remove your card from the Pay app and add it again.
- Open Samsung Pay
- Tap Menu
- Tap ‘Cards’
- Select the card you want to remove and tap ‘Delete Card’
- Enter your Samsung Pay PIN
- Tap ‘Add Card’
- Follow the steps
Once you have re-added your card, the eftpos network will be available and the eftpos CHQ or SAV options will be available.
To change the default payment to eftpos, swipe up to open Samsung Pay, select your eligible debit card and select eftpos.
Note: if you previously added your eligible debit card to Samsung Pay and the eftpos option is not presented, you will need to delete and re-add your card on the Samsung Pay app. When re-adding, tap ‘Add Card’ and follow the prompts. Once completed you will be able to select eftpos.
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Please see eftpos’ Privacy Policy and privacy collection statement for details about how eftpos handle any of your personal information related to you adding your eftpos card to your Samsung device or eftpos transactions.
Terms and conditions apply to the use of Samsung Pay. Contact your Issuer for more information.
A better way to pay, by Google
Google Pay is the fast, simple way to pay in millions of places. It brings together everything you need at checkout and keeps your information safe and secure.
eftpos on Google Pay provides eftpos cardholders with secure access to their own money in real time, with less likelihood of being surcharged.
Getting started with Google Pay
Adding your card to Google Pay takes just a few minutes. First, download the app from Google Play or check to see if it’s already installed on your phone. Then, open the app and follow the instructions. Google Pay works on Android devices running Lollipop 5.0+ or higher.
Watch this simple video for step by step instructions.
Which banks and credit unions offer eftpos on Google Pay?
ANZ, St.George, Bank of Melbourne, Bank of SA and eight Cuscal sponsored credit unions and banks are all offering their customers the choice of using eftpos on Google Pay, including People’s Choice Credit Union, Sydney Credit Union, Woolworths Employee’s Credit Union, CUA, Nexus Mutual, and FCCS.
Pay with your phone in stores
Google Pay works anywhere you see one of these symbols at checkout. Just wake the display on your phone and hold it near the terminal. You don’t even need to open the app.
Security
The service uses Australia’s first domestic Token Service Provider (TSP) for added payments security, making eftpos one of the first domestic schemes in the world with this secure tokenisation capability.
This service makes payments safer by replacing the card number with a unique digital identifier known as a payment token. It means that when you use your phone to pay in stores, Google Pay doesn’t send your debit card number with your payment – so your card details stay safe.
Another benefit of the technology is that users will be able to disable mobile payments if their phone is lost or stolen, without needing to cancel the physical card itself. For additional peace of mind, if your phone is ever lost or stolen, you can lock and erase it from anywhere with Find My Device.
Please see eftpos’ Privacy Policy and privacy collection statement for details about how eftpos handle any of your personal information related to you adding your card to your Google Pay device or eftpos transactions.
Android, Google Pay, and the Google Logo are trademarks of Google LLC.
eCommerce
eCommerce is a natural progression for eftpos, designed to provide choice, boost competition and drive efficiency in the Australian Payments System.
“eftpos is striving to create innovative and cost-effective solutions for Australians, while upholding the reputation, integrity, security, reliability and stability of the eftpos payments system.”
eftpos CEO Stephen Benton
FAQ
eftpos is Australia’s debit card payment system, allowing consumers to pay for purchases electronically at the point of sale, and take cash-out.
eftpos is owned and administered by eftpos Payments Australia Limited, which is wholly owned by 19 Members being financial institutions and some major retailers.
Making eftpos available provides your customers the choice to access their own money through a safe, convenient and efficient Australian-owned debit payment option. Accepting purchases on eftpos reduces the amount of cash you need to hold in your till and enables you to provide cash out for your customers, reducing exposure to theft, mishandling and misappropriation. eftpos is extremely safe, having the lowest card fraud rates in Australia. For more information, refer to the Australian Payments Network Limited Fraud Statistics.
eftpos does not charge you, as a merchant, directly for transactions. Please speak with your bank or service provider about the merchant service fees charged on eftpos transactions. Your bank or service provider may charge you a merchant service fee, which could include a fee for the rental of your terminal.
Interchange Fees are what institutions on either side of an eftpos transaction charge each other.
Don’t worry, they can still pay with eftpos using almost any debit card issued by an Australian bank, regardless of which logo it has on it. All your customer has to do is press CHQ or SAV and they will be paying by eftpos. eftpos Members are now rolling out eftpos-only cards with eftpos Tap & Pay™ functionality for extra simplicity and speed at the checkout, and greater security against skimming with an EMV Chip. These cards will have a Chip and an eftpos logo on the front. Also, any prepaid card or gift card with an eftpos logo will mean the transaction is an eftpos transaction.
Please contact your Acquirer (payment acceptance service provider). They will be able to take care of all your set-up and ongoing needs.
No. Unlike in a number of other countries, Australians are fortunate in that almost all electronic transactions, including eftpos, can be processed through a single terminal.
As Australians change the way they shop and pay, eftpos is evolving its technology to meet their needs. As such, we are committed to the development of new eftpos payment products on new technology platforms such as eftpos Tap & Pay, Online and Mobile. eftpos has launched eftpos Mobile Tap & Pay on Apple Pay and Google Pay. Online to follow in the near future.
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Interchange
Interchange Fee Principles
eftpos believes that interchange fees should be set in a way that is transparent and reflects the interests of all stakeholders. Accordingly, on 20 September 2010 it adopted the following interchange fee principles:
Principle 1 – Compliance with the Standard
The Company’s interchange fee regime will comply with the terms and spirit of the eftpos Interchange Fee Standard published by the RBA.
Principle 2 – Competitive Positioning and success of eftpos
The Company’s interchange fee regime will further the competitive position and success of eftpos and, in particular, it will:
- promote usage, issuance and acceptance of eftpos;
- take into consideration the competitive landscape to ensure eftpos is not placed at an economic disadvantage to other payment products; and
- strive to achieve:
- net costs of acceptance that are below competitive products for all merchants;
- net costs of issuance that are below competitive products for all issuers; and
- an environment that encourages innovation, efficiency and investment in eftpos; and
- review its interchange fee regime at regular intervals (at least annually) in light of relevant developments.
Principle 3 – Simplicity and Transparency
The Company’s interchange fee regime will be simple and transparent in terms of both process and output.
Principle 4 – Fairness
The Company’s interchange fee regime will be fair and balance the long term needs of the Company.
Principle 5 – Governance and Consultation
- In developing its interchange fee regime the Company will consult with all Members in an open and transparent manner.
- The success of eftpos as a whole will be the paramount consideration in the Company’s deliberations.
Interchange rates
Interchange Fees are payable between the retailer (known as a self-Acquirer) or the retailers’ financial institution (known as the Acquirer) and the cardholder’s bank or financial institution (known as the Issuer).
These rates:
• Create a simple regime to underpin and strengthen eftpos’ competitiveness, and
• Support investment in key enhancements to eftpos products.
The rates support initiatives designed to:
• Increase eftpos functionality, and
• Enhance digital payments security.
Schedule of Interchange Rates
The following Multilateral Interchange rates are prescribed by eftpos pursuant to Clause 33 of the Scheme Rules from 1 July 2020.
Notes:
Capitalised terms used in the definitions are defined in the eftpos Scheme Rules if not listed below.
Interchange Fees are not payable for Refunds and Declines.
Electronic and Paper Fallback transactions attract an Interchange Fee at the applicable Purchase rate.
Digital transaction – A transaction performed using a Merchant website or mobile application, rather than a POS terminal.
Purchase transaction – Within the Differential Rate categories, Purchase transaction refers to all channels including Transfer transactions.
Cashout – has the meaning in the rules and for clarity is a transaction where the cardholder receives cash (Australian notes or coins) from a merchant, either as a standalone transaction, or combined with the purchase of goods or services.
eftpos Disputes and Chargebacks
For Members
eftpos has implemented a centralised disputes and chargeback workflow tool that facilitates the banks’ consistent and prompt resolution of a consumer’s dispute, as it relates to an eftpos transaction.
To support consumers’ ability to dispute an eftpos transaction, the following process guide “how to dispute an eftpos transaction” provides simple steps to follow, outlining who to contact, when and examples of reasons for disputing an eftpos transaction, including expected timeframes for resolution.
In all situations, the consumer has the ability to raise a disputed eftpos transaction with any eftpos Member.
For consumers
