eftpos & Apple Pay® FAQ

Find out more about using eftpos Mobile Pay with Apple, as well as a full list of Apple Pay® providers.
What banks offer eftpos on Apple Pay®?

You can access it if you have an eftpos debit card with any of the following banks or financial institutions:

  • ANZ
  • Commonwealth Bank
  • NAB
  • Westpac
  • Suncorp
  • St. George, Bank of Melbourne and BankSA
  • ME Bank
  • Bendigo Bank
  • Heritage Bank
  • Cuscal sponsored credit unions and banks:
    • 86400 Ltd
    • Australian Mutual Bank Limited
    • Australian Unity Bank Limited
    • AWA Alliance Bank
    • Bank Australia Limited
    • Bank of Sydney
    • BDCU Alliance Bank
    • Beyond Bank
    • Australia Broken Hill Community Credit Union Limited
    • Central Murray Credit Union Limited
    • Central West Credit Union Circle Alliance Bank
    • Community First Credit Union Limited
    • Credit Union Australia Limited
    • Credit Union SA Limited
    • Defence Bank Limited Fire
    • Service Credit Union Limited
    • First Option Bank Ltd
    • Geelong Bank – Proprietary Cards Only
    • Goldfields Money Limited
    • Goulburn Murray Credit Union Co-Op Limited
    • Horizon Credit Union Limited
    • Illawarra Credit Union Limited
    • Laboratories Credit Union Limited
    • Mystate Bank Limited
    • Northern Inland Credit Union Limited
    • Orange Credit Union Limited
    • P&N Bank People’s Choice Credit Union Limited
    • Police Bank Limited
    • Police Credit Union Limited
    • RACQ Bank Regional Australia
    • Bank Service One Alliance Bank (including Nova Alliance Bank)
    • South West Slopes Credit Union Limited
    • Teachers Mutual Bank Limited
    • The Mac Unity Bank Limited
    • Warwick Credit Union
    • WAW Credit Union Co-Operative Limited
    • Woolworths Employees Credit Union Limited
How do I set up my card in Apple Pay?

On my iPhone:

  • Open your Wallet app, tap the + sign and follow the prompts.

On Apple Watch:

  • Open the Apple Watch app on your iPhone.
  • Select “Wallet & Apple Pay,” then “Add Credit or Debit Card.” Follow the prompts.
Which Apple devices support eftpos and Apple Pay?

Apple Pay with eftpos is available on iPhone SE, iPhone 6 or later and Apple Watch. You can find more info here and here.

Where can I use eftpos and Apple Pay?

You use Apple Pay anywhere contactless payments are accepted, using your iPhone or Apple Watch. You’ll need to authenticate your purchase with Face ID, Touch ID or your device passcode. You can find more info on using Apple Pay here.

Exactly how do I use Apple Pay at the checkout?

Just follow these simple steps (and if you need more info, you can find it right here).

To use Face ID on iPhone:

  • Double-click the side button. Glance at your screen.
  • Then, hold your iPhone near the contactless reader.

To use Touch ID on iPhone:

  • Simply hold your iPhone near the reader with your finger on Touch ID.
  • For more info on using Apple Pay, visit the Apple website.

To use Apple Watch:

  • Double-click the side button.
  • Hold the Apple Watch up to the contactless reader.
How secure is Apple Pay?

Apple Pay was designed with security and privacy in mind. When using eftpos on Apple Pay, the actual card numbers are not stored on the device or Apple servers. Instead, a unique Device Account Number is assigned, encrypted and stored in the Secure Element on your device. This means no one ever sees your personal info. For more info, on Apple Pay security and privacy visit https://support.apple.com/en-au/HT203027

How do I change my default payment method to eftpos in my Apple Wallet?

On iPhone:

  • Open the Wallet app.
  • Select your debit card.
  • Tap the three dot icon.
  • Select eftpos SAV or eftpos CHQ from the Payment Option section.
  • On Apple watch:
  • Double-click the side button.
  • Select your debit card.
  • Then firmly press the display and choose eftpos SAV or eftpos CHQ.
How do I access eftpos options in my dual network debit card in Apple Wallet?

If Payment Options aren’t appearing for your dual network card in Apple Pay, you’ll need to remove your card from the Wallet app and add it again. Here are the steps to follow:

On iPhone:

  • First remove your card.
  • Open Apple Wallet, tap your eftpos debit card, tap the three dot icon, then tap Remove Card.
  • Then add your card again.
  • Open Apple Wallet, select the + sign in the upper-right corner and select Add a Different Card at the bottom of the screen then follow the prompts
  • Once you’ve re-added your card, the eftpos network will be available and you can pick eftpos CHQ or SAV options from the Payment Methods.

On Apple watch:

  • First remove your card.
  • Open the Apple Watch app on your iPhone, go to the My Watch tab, tap Wallet & Apple Pay, tap the card, then tap Remove this Card.
  • Then add your card again.
  • Open the Apple Watch app on your iPhone, go to the My Watch tab, tap Wallet & Apple Pay.
  • Tap the yellow Add Card option below the list of Payment cards.
  • Tap Continue and select Add a Different Card at the bottom of the screen, then follow the prompts to enable dual network functionality.
  • Once you’ve re-added your card, the eftpos network will be available and you can pick eftpos CHQ or SAV options from the Payment Methods.